Refund Policy

This document sets out returns, exchanges, cancellations, and refunds for purchases from Lava Lamp.

30-Day Return Window

You may request a return for any reason within 30 days after the order is delivered. Return the product with included components and any available original packaging. Reasonable handling needed to inspect an item does not by itself disqualify an otherwise eligible return.

Starting a Return

Email Support@Lavalepm.shop or call (401) 914-4038 before mailing an item. Include the order number and item involved. We will confirm eligibility, provide instructions, and issue a free prepaid return label.

Unless we provide a different verified destination for the specific request, use this return address:
Lava Lamp
614 Woodbridge St, Detroit MI 48226, United States

Return Shipping and Fees

We pay return shipping for every eligible return, including a change-of-mind or other no-reason return. We also cover return shipping for damaged, defective, incorrect, or incomplete orders. A free prepaid return label is provided, and there is no restocking fee.

Damaged, Defective, Incorrect, or Incomplete Goods

Contact us promptly with the order number and a description. Photos are helpful when practical. We will arrange an appropriate replacement, exchange, or refund without charging return shipping.

Exchanges

Exchanges are supported during the same 30-day period. Contact customer service to confirm availability and receive a prepaid label. If the desired replacement is unavailable, we will offer another suitable option or refund the original payment method.

Ordinary Return Exceptions

Customized or personalized goods, clearance or Final Sale items, gift cards, and opened intimate, personal-care, or hygiene-sensitive products are not eligible for ordinary no-reason returns. These exceptions never reduce remedies for goods that arrive damaged, defective, incorrect, or incomplete.

Inspection and Refund Timing

We notify you after receiving and inspecting the return. An approved refund is issued to the original payment method. It normally appears 5–10 business days after issuance, depending on the bank or card provider.

Cancellations

You may ask to cancel before the order ships. Act promptly because cancellation is effective only when confirmed. After shipment, the purchase is handled through this return process.

Support Hours

Monday to Friday, 9:00 AM–5:00 PM Eastern Time (ET).

Merchant Contact Information

Lava Lamp
Email: Support@Lavalepm.shop
Telephone: (401) 914-4038
Address: 614 Woodbridge St, Detroit MI 48226, United States