FAQ

These answers address common questions about shopping with Lava Lamp.

How do I place an order?

Select an available product and options, add it to the cart, and complete checkout with accurate contact, billing, and United States shipping details.

Which currency and cards are supported?

Checkout uses United States dollars (USD). Eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards may be accepted. Installments, cryptocurrency, or other methods are available only if shown at checkout.

How long does processing take?

Processing takes 1–2 business days. The business-day cutoff is 5:00 PM Eastern Time (ET); an order submitted later starts processing the next business day.

Where do you ship, and is shipping free?

We ship only within the United States. Every United States order receives free standard shipping with no minimum purchase.

How long does transit take?

Carrier transit normally takes 4–6 business days after the separate 1–2 business-day processing period.

Do you provide tracking?

Yes. A tracking number is provided after shipment and may take a short time to update after the first carrier scan.

Can I cancel an order?

Cancellation may be requested before shipment. After shipment, the Refund Policy applies. Cancellation is effective only after confirmation.

What are the return terms?

You may request a return for any reason within 30 days after delivery. We pay eligible return shipping—including change-of-mind returns—and provide a free prepaid return label. There is no restocking fee.

Are exchanges available?

Yes. Contact customer service within the 30-day period to confirm availability and receive a prepaid label.

When will my refund arrive?

After receipt and inspection, an approved refund is issued to the original payment method. It normally posts 5–10 business days after issuance, depending on the financial institution.

What if a product is damaged, defective, incorrect, or incomplete?

Contact us with the order number and an explanation; photos are helpful when practical. We pay return shipping and arrange an appropriate remedy. Restrictions for customized goods, Final Sale goods, gift cards, or opened hygiene-sensitive products do not limit these remedies.

Will tax be charged?

Applicable sales tax is collected where required by law and shown during checkout.

How do I contact customer service?

Email Support@Lavalepm.shop, call (401) 914-4038, or write to 614 Woodbridge St, Detroit MI 48226, United States. Hours are Monday to Friday, 9:00 AM–5:00 PM Eastern Time (ET).

Merchant Contact Information

Lava Lamp
Email: Support@Lavalepm.shop
Telephone: (401) 914-4038
Address: 614 Woodbridge St, Detroit MI 48226, United States